Loading...
ITIL 4 Foundation Certification Training
- Master IT service management with our ITIL® 4 Foundation certification training
- Offers 2-day instructor-led training accredited by AXELOS (PeopleCert)
- Equips professionals with skills for successful business IT services
- Dive into immersive learning with mock tests, case studies, assessments, and more!
- Earn 16 PDUs/SEUs/CPDs post-completion of the training
- Strengthen your ITSM knowledge and become an ITIL expert
Successfully Trained Professionals From Fortune 1000 Companies
Course Overview
The IT Infrastructure Library (ITIL) is a widely recognized framework that provides best practices for IT Service Management (ITSM). ITIL 4 Foundation certification is the world’s most popular IT Service Management credential. It is an entry-level service management certification course that helps to explore end-to-end IT service models for creating, delivering, and continually improving services that align with the enterprise strategy.
The ITIL 4 Foundation Certification Training is a foundational program designed to equip individuals with essential knowledge and skills in ITSM using the latest ITIL framework. Professionals will delve into the core concepts of service management, understanding how ITIL principles can be applied to optimize service delivery in organizations. The training emphasizes key components such as adopting ITIL practices, exploring the four dimensions of service management, and comprehension of the ITIL service value system and its associated components.
Upon completing this 2-day ITIL 4 Foundation training from Invensis Learning, you will have ample knowledge of ITIL 4 guiding principles and the Service Value System (SVS). This certification is a valuable qualification for anyone who wants to improve their IT service management skills.
What Will You Learn
Service Management Basics
Gain fundamental knowledge of service management principles and concepts
ITIL Adoption
Understand how organizations can effectively adopt and implement ITIL practices for improved service management
Four Dimensions of Service Management
Explore the four critical aspects—organizations and people, information and technology, partners and suppliers, and value streams and processes—integral to successful service management
ITIL Value System
Learn the purpose and components of the ITIL service value system for optimizing overall service delivery
Service Value Chain
Understand the interconnected activities within the service value chain and their role in delivering value to customers
15 ITIL Practices
Grasp the purpose and key terms associated with 15 essential ITIL practices for effective service management
ITIL Practices in Action
Apply knowledge by learning how to implement and utilize seven specific ITIL practices in practical scenarios
Key Features
Why Consider Obtaining This Training
75%
Agility and Adaptability
As per the Profession report, organizations that prioritize agility and adaptability achieve a higher success rate in project completion, with 75% outperforming their counterparts at 56%.
89%
High-Performing Agile Teams
89% of respondents think that teams operating at a high level in Agile environments are guided by values centered around people, utilizing sophisticated tools, and maintaining a transparent culture.
61%
Agile Dominance in Business
Agile is used by 61% of businesses to achieve both software development and company-wide digital transformation.
Live Virtual Instructor-led Training
- Experience immersive learning from the comfort of your own space
- Direct and real-time interaction with expert instructors online
- Access online course materials and resources conveniently
- Training accessible across various devices ensuring seamless learning experience
Corporate
Group Training-Onsite
- Face to Face in-person training at your physical location
- Customized training programs tailored to meet your business objectives
- Engaging and interactive workshops that enables superior peer-to-peer learning experience
- Receive dedicated guidance from Subject Matter Experts
Syllabus
Module 1: Understand the Key Concepts of Service Management
- 1.1 The basic key definitions of:
- Service
- Utility
- Warranty
- Customer
- User
- Service management
- Sponsor
- Cost
- Value
- Organization
- Outcome
- Output
- Risk
- Utility
- Warranty
- Service offering
- Service relationship management
- Service provision
- Service consumption
Module 2: Value Driven Delivery
- 2.1 Describe the nature, use, and interaction of the guiding principles2.2 Explain the use of the guiding principles
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
Module 3: Understand The four dimensions of Service Management
- 3.1 Explain the four dimensions of service management:
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
Module 4: Learn thr purpose and components of ITIL 4 Foundation
Module 5: Key Activities of the Service Value Chain and How They Interconnection
- 5.1 Describe the interconnected nature of the service value chain and how this supports value streams5.2 Describe the purpose and other important details about each of the value chain activities:
- Plan
- Improve
- Engage
- design and transition
- build and obtain
- deliver and support
Module 6: Understand the purpose and Key terms of 15 ITIL Practices
- 6.1 Recall the purpose of the following ITIL practices:
- Information security management
- Relationship management
- Supplier management
- IT asset management
- Monitoring and event management
- Release management
- Service configuration management
- Deployment management
- Continual Improvement
- Change enablement
- Incident management
- Problem management
- Service request management
- Service desk
- Service level management
- IT asset
- Event
- configuration item
- Change
- Incident
- problem
- known error
Module 7: Learn & Understand 7 ITIL Practices
- 7.1 Learn about each of the 7 ITIL practices and how they will fit in the whole service level chain
- Continual Improvement (including) - continual improvement model
- Change Enablement
- Incident Management
- Problem Management
- Service Request Management
- Service Desk
- Service Level Management
Who Should Attend
- Project Managers
- Designers
- Product Owners
- Project Planners
- Testers
- Scrum Masters
- Developers/Programmers
- Project Controllers
- Scrum Team Members
Eligibility
To be eligible for the Exam Prep certification training, you must meet certain education and professional requirements:
Educational Background
- Secondary Degree (high school diploma, associate’s degree, or global equivalent)
General Project Experience
- 2,000 hours (12 months) in project teams, which must have been acquired in the last five years
Agile Project Experience
- At least 1,500 hours (8 months) in project teams or teams that employed Agile methodologies. This experience should have been earned in the last three years, and these hours should be in addition to the 2,000 hours of general project experience
Training in Agile Practices
- 21 contact hours in Agile practices
Exam Format
| Exam Type | No of Questions | Exam Duration | Passing Score | Type |
|---|---|---|---|---|
|
Multiple choice questions
|
120 questions (100 scored, 20 unscored) |
180 minutes (3 Hours)
|
The passing score is determined through psychometric analysis |
Closed book
|
Certificate Programs
At WinCertPro, we offer a diverse range of certificate programs tailored to meet the demands of today’s IT industry. Our programs are carefully designed to provide you with hands-on experience, industry-relevant skills, and recognized certifications, empowering you to thrive in your IT career. Our certificate programs will equip you with the expertise needed to succeed in the dynamic world of technology.
Upcoming Instructor-led Online Course
ITIL 4 Foundation
August 2025
Weekday / Weekend
- Special Offer Applied
Hurry Up!!! Registration closes soon! Limited Seats Left
ITIL 4 Foundation
September 2025
Weekday / Weekend
- Special Offer Applied
Hurry Up!!! Registration closes soon! Limited Seats Left
ITIL 4 Foundation
October 2025
Weekday / Weekend
- Special Offer Applied
Hurry Up!!! Registration closes soon! Limited Seats Left
Organize Corporate Group Training for your teams around the world
Wincertpro learning provides In person and live virtual instructor-led corporate training program customized for enterprise teams who wish to train their employees on specific aspects of their job processes or responsibilities. The corporate training by our expert certified trainers will enhance your learning curve and enable your teams to utilize their skills to meet the industry standards.
Experienced & Industry Specific Trainers
24×7 Support
Deliver Sessions across continents via In Person/ Virtual Instructor-Led Training
Customized Trainings
FAQ's
Wincertpro Learning, an accredited partner of AXELOS (PeopleCert), offers a 2-day instructor-led course that provides a complete operational model for developing, delivering, and improving technology-enabled services.
- Yes, the ITIL 4 Foundation Certification can pave the way for career progression, leading to roles with higher responsibilities, such as IT Service Manager, IT Operations Manager, or ITIL Process Owner.
The ITIL 4 Foundation Certification is valued across various industries, including IT, finance, healthcare, and telecommunications, where effective service management is crucial for organizational success
The certification enhances career prospects by validating a professional’s understanding of ITSM principles, making them valuable contributors to organizations adopting ITIL practices and frameworks
The ITIL 4 Foundation Certification opens doors to various roles in IT Service Management (ITSM) and related fields, including IT Service Desk Analyst, IT Support Specialist, and Service Delivery Manager positions
It is recommended to take the exam shortly after completing training while the information is new. However, candidates should assess their readiness and choose a time that aligns with their level of preparation
Read each question carefully, manage your time effectively, eliminate obviously wrong answers, and don’t be afraid to guess if unsure
The Passing scores of ITIL 4 Foundation are generally set at around 65%
The ITIL 4 Foundation exam is as follows:
- Exam Type: Multiple choice questions
- No of Questions: 40 questions
- Exam Duration: 60 minutes
- Passing Score: 65% (26/40 marks required)
- Type: Closed book
There are no prerequisites to take up the ITIL 4 Foundation training, although having basic knowledge of Service Management concepts will be helpful
You can retake the exam if you don’t pass the first attempt. It’s advisable to review the areas where improvement is needed and engage in additional preparation before attempting the exam again
Effective preparation involves a thorough review of ITIL 4 principles, regular practice with sample questions, and understanding the structure of the exam to manage time efficiently during the actual test
While formal training is recommended, individuals can also prepare for the exam through self-study using ITIL 4 Foundation study guides and official documentation
The duration varies based on individual learning preferences and prior knowledge. Typically, candidates spend several weeks engaging in focused study and practice sessions
Exam preparation ensures candidates are adequately prepared for the certification exam by reviewing key concepts, practicing sample questions, and reinforcing their understanding of ITIL 4 principles
Yes, the training is designed for beginners and is an entry-level qualification, making it accessible for individuals with limited prior experience in IT Service Management
- IT professionals
- ITSM managers
- Service managers
- Database administrators
- Software professionals
- Service process owners
- Service management professional
After completing your ITIL 4 Foundation training, you will gain a fundamental understanding of the following:
- Key concepts and guiding principles of the ITIL 4 framework
- Service Value System and the four dimensions of Service Management
- Knowledge of the link between ITIL 4 and other practices such as Agile, DevOps, and Lean
- ITIL management practices and more
Employers value skills gained through the certification, such as a solid understanding of service management principles, problem-solving capabilities, and the ability to contribute to the optimization of IT services